HOSTAUPAIRS · TRUST & LEGAL
Community guidelines and safety
Rules for adult au pairs using Hostaupairs: respectful conduct, trips, stays, reporting and removal requests.
Version 2026-10-11.1 · Effective 2026-10-11. These documents are available in the four website languages for the U.S. audience.
Respect and lawful participation
Use your real identity, respect refusals and do not harass, threaten, discriminate, stalk, scam or impersonate another person. Do not offer illegal or unauthorized work, trafficking, commercial sexual services or paid au pair placements. Do not post misleading listings or fake availability.
Meet and host responsibly
Chat before deciding, consider a video call, meet first in public, tell someone you trust about your plans and keep your own transport options. Never disclose another member’s exact address or private messages publicly. Check sponsor and host-family rules, travel restrictions, leases and insurance. Program-document approval is not a personal safety guarantee.
Restricted content
Do not share non-consensual intimate imagery, sexual content involving minors, violent threats, third-party identification documents, exact private addresses or someone else’s confidential information. Do not post copyrighted content without the necessary rights. These restrictions apply to photographs, listings and private conversations.
Report, block and request review
Signed-in members can report or block from profiles and conversation tools. Use support for a moderation appeal and describe the decision you want reviewed. If you cannot sign in, use the public removal-request route or contact the operator. Blocking limits in-app interaction; it cannot control what another person has already copied or communications elsewhere.
Intimate-image removal and copyright complaints
For intimate content allegedly shared without consent, including synthetic images, use the removal form or contact@hostaupairs.com, even without an account. Provide a URL or reference, lack of consent and contact details; do not attach or repost the image. Requests are reviewed manually. For covered services and content, the TAKE IT DOWN Act requires removal within 48 hours of a valid notice and reasonable efforts for known identical copies. This is separate from general data deletion. Copyright complaints should identify the work, affected content, contact details and a good-faith explanation. These terms do not claim a DMCA liability safe harbor.
Emergencies and moderation limits
Hostaupairs support is not an emergency service. If someone is in immediate danger in the United States, call 911. Moderation can restrict accounts or content and preserve limited evidence where lawful. A report is not a guarantee of immediate protection; contact law enforcement when appropriate.