HOSTAUPAIRS · TRUST & LEGAL
Terms of use
Terms for adult Hostaupairs members: eligibility, accounts, activities, trips, stays, verification and moderation in the United States.
Version 2026-10-11.1 · Effective 2026-10-11. These documents are available in the four website languages for the U.S. audience.
Who may use Hostaupairs
You must be at least 18 and provide accurate account information, including your real first and last names. The community is for people arriving as au pairs, current au pairs and former au pairs. Creating an account does not establish eligibility for a visa, employment or any exchange program. Program document review may be required before a profile is published.
Agreement and account security
Read these terms and the community guidelines before agreeing at registration. The privacy notice explains processing; acknowledging it is separate from agreeing to optional measurement. Keep your password confidential and report suspected account misuse. Do not impersonate someone, create accounts for another person without authority, or circumvent a suspension.
What the platform provides
Hostaupairs provides introductions, listings, participation requests and private conversations. It does not handle payment or final booking, guarantee availability, insure a stay, perform criminal background checks, or certify personal safety. Any manual document review concerns the stated au pair program; it is not a government endorsement or a general identity or background check.
Trips, activities and stays
Members agree on timing, transport, costs, capacity and cancellation directly. Check host-family permission, sponsor rules, visa conditions, lease terms, insurance and local rules before traveling or offering a stay. Do not use a listing to offer unauthorized work or a paid placement. Hostaupairs cannot authorize conduct prohibited by your sponsor, landlord or applicable law.
Charges
Hostaupairs does not currently charge a platform membership or booking fee. Any costs agreed between members are separate. Future platform charges would be disclosed before purchase; these terms do not authorize automatic billing.
Content and permissions
You retain rights in your original posts and photos. You grant Hostaupairs the limited permission needed to store, display to the intended audience and deliver content to operate and moderate the service. This does not transfer ownership or authorize using private messages or verification documents as marketing. Only post material you may lawfully share; do not upload intimate imagery, third-party private information or copyrighted work without permission.
Moderation, complaints and review
Hostaupairs may restrict a listing, profile or account to protect members, investigate a report or respond to legal requirements. When appropriate and lawful, you can request review through support. Immediate action may be necessary for safety. Reporting and blocking do not guarantee a particular outcome and do not replace contacting emergency services.
Closing an account
You can request account closure and deletion through Privacy requests or contact@hostaupairs.com, including if you cannot sign in. Identity verification may be needed to protect your account. Some records may need restricted retention for legal duties, an ongoing complaint or protecting others; the response should explain relevant limitations. A request is not an immediate deletion and is not permission to delete another person’s records.
Responsibility and non-waivable rights
You remain responsible for your own conduct and the arrangements you make. Use reasonable care before meeting or staying with someone. Hostaupairs does not promise uninterrupted service or accuracy of members’ posts. Nothing here excludes responsibility where the law prohibits exclusion, including applicable rights relating to deception, intentional misconduct or other non-waivable protections.
Changes and contact
Material changes should be explained before new acceptance is requested. A new version must not be represented as previously accepted. Contact contact@hostaupairs.com or use support for questions or a dispute. Mandatory protections applicable to you continue to apply.
Measurement choice at signup
No measurement banner opens on arrival. At signup, an optional, unchecked box separate from the terms allows Vercel Analytics and Speed Insights in this browser. Without permission these tools are not loaded; necessary hosting logs remain independent. You can also grant or withdraw permission through Measurement preferences in the footer. The preference expires after 180 days without automatically opening a prompt. These tools do not use measurement cookies: Vercel describes an audience hash derived from incoming requests, discarded after 24 hours, and aggregate statistics. This does not mean no data is transmitted. Only the public homepage is measured; URL parameters and fragments are removed, with no account identifiers or conversation content. Accepting the terms does not authorize measurement.
Your data and acceptance of these terms
Registration collects your real first and last names, email, authentication data, birth date, city and state, languages, au pair status and safety commitments. Profiles may include photos, introductions, interests and availability. We also process listings, requests, participation, messages and attachments, program documents, reports, blocks, support tickets and moderation decisions. Technical connection data and separately authorized measurement are also processed. Required fields are marked; other fields are optional. Missing required information prevents the account, verification or feature concerned. The privacy notice explains purposes, recipients, retention and rights. Accepting these terms neither transfers ownership of your data nor authorizes advertising or measurement. Acceptance or notice acknowledgement records the date, version, language and document hash. Existing users are not assumed to have accepted a new version.